Returns & Refunds
We want you to know what to expect before you order.
Last updated: September 3, 2026
30-day return window
Frankenskates accepts returns of eligible products within 30 days of delivery. To qualify for a return, merchandise must be new, unused, unworn, and returned with its original packaging and included components.
Return shipping
For ordinary returns, including a change of mind, ordering the wrong item, or deciding the product is not right for you, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or different from what you ordered, contact us before returning it. Frankenskates will cover reasonable return or replacement shipping for verified damaged, defective, or incorrect merchandise.
No restocking fee
Frankenskates does not charge a restocking fee on eligible returns.
Refunds
After an eligible return is received and inspected, the refund will be issued to the original payment method. Original outbound shipping charges, if any, are not refundable for ordinary returns. Your bank or card provider may require additional time to post the refund after it has been issued.
Start a return
Email help@frankenskates.com within the 30-day return window. Include your order information, the item you want to return, and the reason for the return. If the product arrived damaged, defective, or incorrect, include photos when possible so we can resolve the problem quickly.
Questions
If you have questions about whether an item qualifies for return, contact help@frankenskates.com before sending it back.